Questions On Shopping Our Site

What's the difference between the way products look online and offline?

How our products appears online has a lot to do with your monitor resolution. To aid in your visualization of the product, we strive to provide you with good quality images, large photographs and the ability to zoom in on photographs online. Rest assured that when our product arrives it will always measure up to our company's stringent quality standards.

What are my payment options?
We currently accept Paypal, Mastercard and Visa.

Will I be charged sales tax?

This fee is currently not charged.It is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all of our online or phone orders will include sales tax where such taxes are imposed by that destination state.

How much is the delivery charge?
Free Shipping all of you custom made.

How long will it take for my order to arrive?
How long it'll take for your order to arrive depends on the destination and delivery method selected. For further information about estimated delivery times to your destination, please visit our our delivery page.

Can I specify a delivery time?
Unfortunately, we can't select or specify an exact time. To track your order, simply log into your account, or check your shipping confirmation email, to monitor its progress.

Can I purchase a Gift Certificate?
Gift Certificates are not available.

How do I cancel or change an order?
Changed your mind? Please contact our Customer Care team as soon as you realize that you need to change the details of your order. Please note that if your order has already been processed, it may be too late to cancel or change the delivery. You can return the order once it is received. In the event you refuse an order after it has been shipped, you'll be responsible for any shipping charges related to that order.

I have a question about a Myterracottawarriors order, what do I do?
We've recently upgraded our website. Customers with an existing account will need to reset their password in order to access the new system. For any previous account history or order history questions, please contact us.

If you need details about Delivery Information or Returns, Refunds and Cancellations, then click the links to head to the relevant pages for more details. 

 

How can I update my details?
Updating your details is simple. You can manage your details by logging into your account here. If you have any problems doing so, please contact our Customer Care team.

When will my order be charged?
Please not that your card won’t be charged until your order is dispatched from our warehouse.

How do I track my order?
Each time you order through our website, you will receive emails to keep you updated, which include an order acknowledgement email that should arrive in your inbox immediately letting you know your order was received, and a shipping confirmation email, including tracking details, to let you know that your order is on its way to you.

If you're registered with us, you can track the status of your order simply by logging into your account. If you have any queries about the location of your package, please contact Customer Care who'll be happy to help.

 

How secure are my details?
Your privacy is of the utmost importance to us.At Myterracottawarriors we take every step to keep your financial information private and safe, and all transactions occur in a secure area of our site so that you can buy online with confidence.