Product Questios

I have a question about a Myterracottawarriors product, what do I do?
If you have already checked the product page and still can’t find the answer, then please contact Customer Care. 

I've received my order and I have breakage within the order?
In order for us to best assist you with a broken item within one of our Ecommerce orders, we require a picture clearly displaying the damaged area of the item. Please include your order number in the email.

myterracottawarriors@hotmail.com

Myterracottawarriors gift boxes and packaging. 
Unfortunately, due to logistical constraints we cannot dispatch single replacement gift boxes.

What kind of bone is used in making Myterracottawarriors tableware? 
Pottery made from the same red clay as the Terracotta Warriors and fired at high temperatures.

 

What's the difference between the way products look online and offline?
There's nothing quite like getting your hands on Myterracottawarriors designs and seeing them with your own eyes, however we know that this isn't always possible. How the colors of products appear on our website has a lot to do with your monitor or phone screen resolution. To help you visualize our products, we strive to provide you with the best imagery.

Can you provide me with valuations for selling or insurance purposes?
Unfortunately, we're unable to give valuations for any purposes for our products. We recommend that you contact your local antiques dealer to discuss this.